Executive Director Customer & Technology at VicRoads
Sally Curtain is a seasoned executive, board member, leader and strategist. She is expert in strategy development and implementation and has an exemplary reputation for delivery of major reforms.
As the Executive Director of Customer and Technology with VicRoads, Sally is responsible for both the Registration and Licensing and the Information Management and Technology Directorates. Registration and Licensing comprises of four business areas, Customer Services, Registration and Licensing Services, Practice Standards and Solutions and Service Strategy and Innovation. Information Management and Technology comprises of Information Access, IT Operations, ICT Delivery, ICT Strategy and ICT Portfolio. Together, the areas comprise of over 1100 staff, engage in over 26 million transactions annually, provide a range of regulatory and contract management functions, collects over $6 billion in revenue annually and provides support to all VicRoads’ IT and ICT needs.
Previously Sally was the Director of Customer Focus and Innovation at the City of Casey, where she looked after 6 teams who delivered the customer service, culture, communications, asset management, project management, effectiveness, performance & digital transformation of the organisation. She brings a positive, continuous improvement mindset and practice that puts customers at the heart of what her teams do.