Executive Director at Innovation Victoria, Department of Premier & Cabinet, Victorian Government
Jithma is responsible for transformation of the whole of Victorian Government digital experience. His key areas of responsibility are:
Digital Engagement – Driving digital transformation across Victorian Government services. Introducing a customer centric approach to how the Victorian Government develops and offers services via digital platforms. Introducing concepts such as responsive, design thinking and delivering practical tools such as journey mapping, personas to assist departments and agencies to improve their digital experience.
Collaboration – Responsible for roll-out of whole of government digital collaboration tool and framework to change the way we work.
Social Media – Exploring how we can better harness social media platforms to better understand customer needs and deliver better services.
Open Data – Responsible for Victorian government open data service (Data.Vic.gov.au), which provides free access to Victorian Government data. Development of open API to make access and usage of data easier. Engagement with the community and industry through hack days and structured programs to drive innovation with big data.
Victorian Government Digital Strategy – Providing government departments and agencies with practical tools advice and expertise to assets them to deliver on commitments.